Nextech Resource Center

THE BENEFITS OF A SMART THERMOSTAT

INSTALLATION PROCESS

Installations Are Completed In Five Easy Steps

1. Select your thermostat

2. Order Confirmation

3. Prepare for your Install

4. Installation Day

5. Installed!

FAQ

PRODUCTS

What is the difference between Ecobee or Nest thermostats?

What is a remote sensor? Do I need one?

Are there other Wall Plate options available?

Are there color options?

Do smart thermostats work with other smart home products?

What other products & services does Nextech offer?

Do I need strong Wi-Fi or to connect my Smart Thermostat to the internet for it to work?

GENERAL

What is a smart thermostat?

Why Nextech?

If I have more than one thermostat will I need to replace all of them?

What if I have already purchased the units somewhere else? Can Nextech still install them?

I own my property but rent to a tenant. How will this process work?

INSTALLATION PROCESS

How do I order my new smart thermostat?

What do I need to do for my installation?

Where can I find my ComEd account number?

What can I expect on installation day?

Will I need to be home during installation?

What if I need to reschedule my installation?

PROGRAMMING & SCHEDULING

Will Nextech program my thermostat for me?

Can I change the settings on my thermostat once programmed?

What is the Auto-Schedule feature? Should I use it?

What if I need to reset my thermostat?

My thermostat temperature reads much higher or lower than it actually is in the room. What is causing this?

What happens if I need to remove my thermostat from my account?

Will my personal information and account be secure?

Can more than one person control the thermostat?

WARRANTY & MAINTENANCE

Will my thermostat be covered by a warranty?

Is support available post-install?

My thermostat is telling me to change my air filter. What do I do?

What steps should I take if I believe my thermostat isn’t functioning correctly?

FAN COIL UNITS & LINE VOLTAGE CONVERSION

What is a fan coil unit?

What is line voltage conversion?

What are fan speed options? Do they matter?

What are valve actuators and motors? Are they part of the thermostat install?

What is the heat/cool transition and how do I manage it?

Does my fan coil unit have a built-in humidifier? If so can I integrate it with my thermostat?

RESOURCES

GOOGLE WI-FI

Wi-Fi Basics

What Is a Mesh Network?

Google Wi-Fi App Features

Common Set Up Issues

Troubleshooting

Contact Google Wi-Fi Support